Maporize · Legal

Maporize Support

We're here to help you with Maporize.

Need help, found a bug, or have a suggestion? Email us and we'll get back to you, usually within a few business days.

To help us resolve your issue faster, please include your in-app username, your device model and iOS version, and a short description of the problem (a screenshot helps too).

Frequently asked questions

How do I delete my account and data?

Open Maporize and tap the profile icon at the top.
Scroll down and tap Delete Account.
Confirm. Your account and all data — progress, coins, username and leaderboard entry — are permanently deleted. This cannot be undone.

I signed in but my progress is missing.

Your progress is tied to the account you signed in with (Google or Apple). Make sure you're using the same sign-in method as before. If you still have trouble, email us with your username.

Can I change my username?

Usernames are chosen once when you first sign in and are unique across all players. If you need a change, contact support.

How do coins and XP work?

You earn XP for correctly identifying places, which raises your level. Coins are earned through level-ups and the daily login reward, and can be spent to continue a game after losing. Coins and XP have no real-world value.

How does the leaderboard work?

The global leaderboard ranks players by total XP and shows your username. Only your username and total XP are visible to other players.

Privacy & Terms

Read how we handle your data in the Privacy Policy, and the rules of use in the Terms of Service.